Return and exchange Policy

7 Day Return & Exchange Policy – CharmRizz

At CharmRizz, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help—subject to the terms below.

Eligibility for Returns & Exchanges

Returns or exchanges must be requested within 7 days of delivery

Items must be unused, unworn, and in original condition with all packaging intact

Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return or exchange:

Sale or discounted items

Items marked as Final Sale

Accessories showing signs of wear, damage, or misuse

Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect items only

Exchange requests must be reported within 48 hours of delivery

Replacement items will be dispatched once the returned item is received and inspected

Return Process

To initiate a return or exchange:

Our team will guide you through the return instructions

Items sent back without prior approval may not be accepted

Shipping Costs

Return shipping costs are the responsibility of the customer

Original shipping charges are non-refundable

Refunds

Approved refunds will be processed within 5–7 business days after inspection

Refunds will be issued to the original payment method

Processing time may vary depending on your bank or payment provider

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We’ll resolve it as quickly as possible.